Talking with others is easy but can be a hard task for others who have an introvert personality and may not want to talk and share their issues with others. But having a Live chat is a bit different experience. It is an excellent way to discuss your issues with whom you have dealt with or have purchased some products in past.
Website Live Chat facility is a great way to interact with each other when you have an interaction and dealing process going on occasionally. It is a great way to make sure that the company has a great interaction with the customers. It can be a little different experience for those who have never talked with someone with whom you are not familiar with or you don't know.
Live Support is a way of direct interaction through which customers can discuss their issues so that they can clear their doubts and have their issues solved instantly. A LivePerson is an anonymous person or sometime having a their name displayed in the chat but you may not have to be familiar with them actually, rather they represent the company and you, as a customer can discuss whatever you want to ask about the company, services or products they offer.
It is an easy way for sure because you don't know the person so you may not hesitate to talk with him or her and can share your issues. There is also an option for a Live Chat Software that is used by the various sites along with the Live Chat Agents for a better experience of Live Chat Online.
There are companies like Olark and zopim which offer Live Chat Support in Australia, for easy and quick interaction and better online support for most of the customers online to help them know what they want.